AT&T stands for Awful Terrible & Treachery
So I ran into an issue with ATT where they had all of a sudden began charging me $70 for my 6m/608k dsl. This scenario, coincidentally, happened after I had them remove about $25 worth of additional phone services from my AT&T phone and internet plan. Here is how my customer care experience went…
ME: “Why am I being charged $69.99 for a DSL Service I had been recieving for $45 this past few years, also adding in the fact that this service is advertised as $35 ?”
AT&T: “AT&T records indicate the rate of $44.99 for AT&T High Speed Internet was a promotional rate. It appears you have successfully fulfilled this term and the DSL rate was automatically converted to a month to month price plan, which is currently $69.99.
If you would like to upgrade your DSL to a higher speed or review the available rate plans at your current speed tier, please visit the link below for more information and to submit your request.”
When I click on the link it shows my speeds at that advertised $35 I mentioned. I read the fine print, indeed promotional price for 2 years, and guess what, they make NO mention of the “regular” rate. None whatsoever !
Unfortunately for me, I had been paying this $70 rate for a few months without me noticing because I do auto payments. I only found out when I went to review how I could squeeze in a phone plan for the Iphone.
Well needless to say, I went and bought the google/tmobile G1 smartphone, and have now set up a sexy hot cable internet with a 10/1 bandwidth rate. This is $30 for 3 months promo rate and $50 afterwards. Now that I have that all set up, I am killing my AT&T service and beginning my quest at boycotting their shady dealings.
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